Chatbot ROI calculator

Scaling your customer engagement program is much easier than you think with KeyReply

Let’s get started Tell us more about your business by entering the following details about:
Your current current annual chat volume, contact centre team and, your growth prediction
You can either use the sliders or enter the desired value in the boxes below.

Chat Volume


Contact Centre Team


Chatbot Automation Rate

 Here are your results

Based on the data you have entered, this is the predicted impact and ROI your business is capable of achieving with AI-powered chatbots:

Current

{{ annualChatCapacity.current | format }} chats

Future

{{ annualChatCapacity.future | format }} chats

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{{ futureAgents.addition }}

new agents,
for a total of {{ futureAgents.total }}.

OR

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1

KeyReply chatbot,
with unlimited capacity.
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Labor cost

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Livechat cost

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Chatbot cost

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Savings

Predicted cost with {{ futureAgents.addition }} new agents

{{ cost.withoutBot.total | format('$ ') }}

Predicted cost with chatbot

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Adding KeyReply AI-powered chatbot as a
customer engagement channel will generate savings of

{{ (cost.withoutBot.total - cost.withBot.total) | format('$ ') }} ({{ Math.floor((cost.withoutBot.total - cost.withBot.total) / cost.withoutBot.total * 100) }}%)

Other benefits:

  1. Productivity gains
  2. Customer satisfaction improvements
  3. Service level improvements
  4. 24/7 support availability for customers and stakeholders
  5. Process efficiency and employee productivity gains
  6. Up-skill employees to work on high value added complex work
  7. Higher employee satisfaction and retention
  8. Real time data analytics on what customers are asking about for strategic reporting and decision making

{{ cost.roiInOneYear | format }}%

{{ cost.paybackPeriod | format }} month(s)


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